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    Logging on

    To complete this step you should understand the terms: Agent, Conversation, and the Buzzeasy Agent application.

    As an agent, you have been provided with a secure web address or URL through which you access the Buzzeasy Agent application.

    Depending on the location of your organization, this is https://agent.buzzeasy.com

    For quick access, you should bookmark this address in your internet browser.

    Log on to the Mobile Agent application website on this URL: https://m.agent.buzzeasy.com

    1. Navigate to the above Agent or Mobile agent application web address.

    2. To log in, use the user account your Administrators assigned to you.

      The system uses Microsoft Office 365 credentials to log you in. Your browser software may be set to remember your details from an earlier successful login and automate this step for you.

      The Microsoft License Requirements chapters in the Administrator Guide offers further details regarding your login account.

    3. In case your workplace is registered with more than one Tenant, you will also need to select which of these tenants you will log in to.

    4. After a successful login, you will be in break state. In case your supervisors configured it, you can also select which business units you would like to process tasks in.

    The on-break screen

    Upon login, you are on break. You can initiate ad-hoc outbound tasks, but you need to leave break to work on system offered tasks.

    See the Agent States sections for further details on breaks and other states.

    Mobile Agent login notes

    You can not log on and work in the Mobile Agent application while you are also logged on to the standard agent application website. When you do, the Mobile Agent application informs you of this and will block your login attempt.

    If you intend to work with the Mobile Agent, please log off from the standard agent website first.

    Add Mobile Agent to device home screen

    The Mobile Agent website is a progressive web app. Upon a successful login, your web browser offers you the ability to put an app-like icon for it on your mobile device's Home screen or desktop. By doing this, you can launch the website without first having to find and start your web browser application.

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