Logging on
To complete this step you should understand the terms: Agent, Conversation, and the Buzzeasy Agent application.
As an agent, you have been provided with a secure web address or URL through which you access the Buzzeasy Agent application.
Depending on the location of your organization, this is either https://agent.buzzeasy.com or https://us-agent.buzzeasy.com
You should keep this address as a favorite, or bookmark, in your internet browser.
Navigate to the Buzzeasy Agent application web address.
Buzzeasy uses Microsoft Office 365 credentials to log you in. You may need to provide these credentials, although your browser software may be set to remember your details and supply them at logon.
In case your workplace is registered to with more than one Buzzeasy Tenant, you will also need to select which of these tenants you will log in to. A list of example tenants are presented here:
After a successful login, you will be in break state. You can initiate ad-hoc outbound tasks in break state but you need to leave break to work on inbound tasks.
The on-break screen
Upon login, you are on break. No inbound tasks are going to be sent to you until you leave the break state.
Next steps
- Leave break to be able to handle inbound tasks.
- Learn about agent states and task states.
- Learn how to open tasks and close tasks.
- Use the Agent Performance Dashboard.
- Log out from the Agent application.