Call Controls
During a voice call, call control buttons appear. Use the Call controls to put a contact on hold, make active (resume from hold), transfer, redirect, mute microphone, re-enable microphone, or display the Dialpad.
Voice calls take a variety of forms, some of the buttons are not enabled in every call case.
Guide to Call Controls
Button | Description | Action on select | Note |
---|---|---|---|
Dialpad | Displays the Dialpad | Toggle the Dialpad on and off | |
Hold | Put a contact on hold | After selecting, Resume button displays. Toggle between the two, placing contact on and off hold |
|
Resume | Take a contact off hold | After selecting, Hold button displays | |
Mute | Disables your microphone | Your contact cannot hear you. | |
Un-mute | Enables your microphone | ||
Add to call | Add another contact to the call | Displays the Directory so a contact can be chosen | |
Drop call | Ends the call | ||
Redirect | Redirects call to another contact | Displays the Directory so a contact can be chosen | |
Recording | Toggles call recording for specific tenants | Can be enabled or disabled during voice conversations. |
Dialpad
Select the Dialpad button to display an on screen dialing tone keypad.
Select again to dismiss it.
Hold
Use the Hold button to put a Customer on hold. The button changes to Resume, select this to make the customer call active.
Mute
Select the mute control to disable your microphone.
The button will change to an un-mute button, select this to enable the microphone.
Redirect Add to Call
The Redirect or Add to Call buttons bring up a Directory screen. Search for a contact to redirect the call, or add to your call.