Variables Report

This page displays information about the data collected from built-in scripting.

Note

Data is only saved here if the 'Persist collected data' option is enabled on the relevant agent workspace.

See Buzzeasy Portal > General > Agent Workspaces > Your Agent Workspace > Scripting > Persist collected data \

Filled Variables

A gauge and a stacked bar chart showing how many variables from built-in scripting have been filled vs. how many were left empty. The gauge shows cardinal values while the stacked bar chart shows the same data in percentages. By and large, the fuller the gauge is, the better.

Variable Counts

A stacked column chart showing again how many variables from built-in scripting have been filled vs. how many were left empty but broken down by the variable names.

Variable Values

A pie chart showing how many times a value was used to complete a variable field.

Tip

Use either the slicers or the other visuals on this page to narrow down the scope of the pie chart to a variable name for example.

Work Items

A matrix listing all registered variable names and exact occasions of each individual value given to the variable.

Tip

Expand a record with the [+] symbol to reveal the built-in scripting variables collected.

Lost track of which ones you expanded and are now seeing all black text? Right click among the column values > Collapse > All.

Column Name	Description
Variable Name	The technical name of the variable used in the built-in script. This does not coincide with the name displayed in the agent interface as a friendly name (a.k.a. label) can be set for a variable.
Variable Values	The values of the variables collected within the built-in script associated with the queue.
Count	The number of individual values to be found upon expanding the record.
Agent Name	The agent's name.
Media Type	The type of media of the work item.
WI Result	The outcome of the work item. What happened to it ultimately. The values are set by the system.
Completion Code	The completion code chosen by the agent for the work item. The values are set by the contact center administrator.
WI Duration	The amount of time the work item existed from its creation to its closure.