Agentic CCaaS language services provider matrix

This document showcases the supported provider for each engine & feature.

Providers and feature support

If you are unfamiliar with language profiles and the Agentic CCaaS features, please refer to the Language Profile documentation first.

Technology and terminology

Text-to-Speech (TTS)

TTS converts written text into spoken audio.

Usage in our platform: Generates natural-sounding voices for voice bots, workflow messages, or translated speech in calls.

Speech-to-Text (STT)

STT converts spoken audio into written text.

Usage in our platform: Captures what a customer says during a call or from a recorded file, and makes it available for transcription or translation.

Translation Engine

The translation engine converts text from one language into another.

Usage in our platform: Enables real-time chat translation, call translation.

Example: Taking STT output (spoken Romanian → text) and translating it into English, then optionally converting it back to speech with TTS.

Feature & Provider

Below is the feature & provider mix & match:

Note

If you do not see a provider listed in the language features, please note that it may be because the language you selected is not supported by that provider

Feature	TTS Providers	STT Providers	Translation Providers
Call Translation	Azure	Azure, Google	Azure, Amazon, DeepL
Chat Translation	–	–	Azure, Amazon, DeepL
Recording Transcription	–	Azure	–
Voice Bot	Azure, ElevenLabs	Azure, Google, Soniox, Speechmatics	-
Workflow TTS	Azure	–	–