Bot Reports

The Bot reports consists of dashboards of KPI data.

A bot dashboard displays data for your entire tenant, showing data specific to the Bot Steps used within your workflows. If your bot has not been used today, it will not show up in this dashboard.

Select Bots under the Reports heading in the portal sidebar to display the Bots Report.

Key KPIs for Bot reports

The following KPIs are available for the Bot reports providing you with a quick overview over the automated messages your workflows are using.

• Success Rate % -- Displays the percentage of successful customer interactions with a bot for today. A successful interaction is considered when the Bot is finished and all conditions are met, such as validation rules or menu selections.
• Processing -- Displays the count of interactions a specific bot is currently handling. Note that the customer could be at any of the question asked by your bot.
• Completed -- Displays the count of successful customer interactions with a bot for today.
• Abandoned -- Displays the count of customer disconnects while in a conversation with a bot for today.
• Failed -- Display the count of customer failures while in a conversation with a bot. A customer might fail to provide a valid answer in case of Data collection, fail to press a key in the given period, etc. This is also referred to as BotFailed in other areas of the product, such as the legacy portal.