Buzzeasy Release Notes, June 7th, 2025

This release brings major enhancements to live translation capabilities, new tools for agent awareness and reporting, improved API flexibility, and key bug fixes to streamline user experience and system reliability.

Change log

  • NEW Live speech-to-speech translation is now available for inbound voice calls in the Buzzeasy agent app, enabling real-time communication between agents and customers in their preferred languages.
  • NEW Introduced configurable language profiles for live translation with external agents, allowing tailored setup of supported languages and translation features.
  • NEW Live translation now uses configurable language profiles instead of individual languages, improving consistency and enabling provider prioritization for agent and customer translation setups.
  • NEW Agents can now see the number of chat messages a customer sends while waiting in queue, helping identify potentially impatient users during hybrid or manual routing.
  • NEW Agents can now see the number of customer follow-up emails in a thread while waiting in the queue, helping identify impatient customers and improving queue management.
  • NEW Added the ability to filter historical conversation reports by main and subcategory, enabling more targeted insights and easier data analysis, similar to channel filtering.
  • NEW The widget API now allows setting the widget language programmatically, supporting English, Bulgarian, Hungarian, Serbian, Hebrew, Slovenian, and German for dynamic language control.
  • RESOLVED Fixed an issue where KB questions imported via bulk upload were not displayed until the page was refreshed; questions now appear immediately after creation without requiring a refresh.
  • RESOLVED Fixed an issue where inserting an emoji in the middle of chat text caused the caret to jump to the end; the caret now remains correctly positioned after the inserted emoji.
  • RESOLVED Fixed an issue where customer data could not be imported via the Public API due to a "Too Many Requests" error; the API now correctly processes import jobs when no unfinished jobs are present.
  • RESOLVED Fixed a documentation issue by clarifying that in predictive and workflow campaigns, the system sets the postponed status (not the agent) when the customer doesn’t answer, and added the 1-hour postpone duration.