Bot Reports

These reports consists of dashboards of bot KPIs of your entire tenant, showing data specific to various nodes – executing bot functionalities – in your workflows. If your bot has not been used today, it will not show up in this dashboard.

Note

Most workflow nodes are bots that emit statistical data this report displays. On top of the default nodes, custom integrated external bots are also represented.

Filter the report by typing the name of the node in the top search field.

Key KPIs for Bot reports

The following KPIs are available:

• Success Rate %: Displays the percentage of successful customer interactions with a bot for today. A successful interaction is considered when the Bot is finished and all conditions are met, such as validation rules or menu selections.
• Processing: Displays the count of parallel interactions a specific bot is currently handling.
• Completed: Displays the count of successful customer interactions with a bot for today.
• Abandoned: Displays the count of customer disconnects while in a conversation with a bot for today.
• Failed: Display the count of customer failures while in a conversation with a bot. A customer might fail to provide a valid answer in case of Data collection, fail to press a key in the given period, etc. This is also referred to as BotFailed event in other areas of the product, such as the historical reporting data feed API, etc.