Transferring a call
You may transfer voice conversations to another agent, a channel, or a contact from your corporate directory.
Additionally, you can type in a target phone number.
Transfer a call
While in the active voice task, click the Redirect button.
The Directory panel shows up in the work area, making the call control sections smaller.
Scroll, search or filter the Directory to find the agent, channel or external contact you need.
Select the proper section of the directory by clicking the tab icon at the top.
Click the target agent, channel or external contact. The collaboration buttons show up.
Alternatively, click the Input number button at the bottom of the Directory panel, and type in the target phone number.
Click the Transfer button from the selection of collaboration buttons.